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Service

Quality service supplied by our service personnel enhances the competitive advantage of our customers. Our service work force is comprised of over 710 highly skilled technicians and over 80 managers and support staff. Some of our customers are also serviced by our fleet of over 200 field service vehicles.

Hassle-free ownership with protection (CVA)

Give your machine the highest level of support and protection. Our Customer Value Agreements (CVAs) come in a variety of options and are tailored to meet the needs of your operation. From simple preventive maintenance kits to total maintenance and repair agreements, we can help you customize your CVA to keep your machines and engines ready to work with a flexible, hassle-free plan for parts delivery, service, data access and more.

Hassle-free ownership with protection (CVA)

Product Support Sales Reps

Your Toromont Product Support Sales Representative (PSSR) is a valuable resource.They travel throughout a specific service area providing consultation and an ongoing, free inspection program to equipment powers. Through training and experience, our PSSRs understand all facets of equipment wear. Often they can spot a simple problem and offer recommendations that allow you the option of REPAIR BEFORE FAILURE that could save substantial dollars.

Toromont Cat Product Support Rep

Fluid Analysis

Toromont's Scheduled Oil Sampling (SOS) puts your equipment on a regular diagnostic program. SOS identifies abnormal wear by determining the amount of various wear elements in the oil from a particular compartment. A computer-generated report, complete with interpretation by one of our lab technicians, is made available to customers through the mail or on the Internet. Sample data is then permanently recorded to track the history of each compartment of each machine and warn of impending failure. In addition to oil, our lab can evaluate fuel, hydraulic fluid and coolant for telltale wear particles.


oil fluid analysis

Field/Emergency Service

Toromont technicians are available for on-site and emergency service 24 hours a day, seven days a week. A fleet of heavy-duty service trucks covers our entire territory. Fully equipped with special purpose Caterpillar tools and computerized diagnostic equipment. They provide fast, accurate troubleshooting and repair. All our field service professionals are equipped with laptop computers that facilitate faster diagnostics, provide service information and even check for available parts.


Toromont Cat field service technician

Factory Certified Technicians

Toromont technicians are the best in the industry. Even the most experienced technicians require constant training and updates. Our service personnel have access to a comprehensive library of technical data, manuals, bulletins and are scheduled for frequent in-house training sessions.


factory certified technicians

Technical Training

Every business day throughout the year, there are several Toromont training session in progress. Seven full time instructors conduct ongoing training for Toromont technicians and customers. In addition to special seminars and conferences, custom training is available upon request at our home or yours. For more information please contact:
Al Boehk - Service Training Supervisor.
aboehk@toromont.com


Toromont technical training

Technical Communicators

A team of technical communicators are the vital link between our technicians and factory experts. Additionally, they can track any product problems so that we can proactively manage the problem with all affected product.


Toromont technical communicators

Technical Diagnostic Assessment (TDA)

A TDA is a thorough inspection of each major system of your machine, designed to detect possible problems in their early stages. Toromont technicians conduct a series of tests, among them, fuel consumption and horsepower, wear elements in oil and hydraulic fluids, air flow and fuel injection timing. Track or tire inspection, engine and transmission tests are also conducted. Test results are evaluated, interpreted and specific repair recommendations are made.


equipment diagnosis

Firm Pricing

Using a database of thousands of individual repairs Toromont can provide a firm price for your service work. We guarantee to match our quote, no surprises when the invoice arrives - it's guaranteed!


Toromont service quoting

Hydraulic Repair

Hydraulic repair services available from Toromont include full cylinder repair, valve and pump rebuild plus custom hose assembly. Our specialized hydraulic cylinder equipment speeds disassembly and assembly, saving you time and money. Toromont can provide services from light honing of worn cylinders to clean up scratches and imperfections to the largest rerod or retube jobs.


Toromont Cat hydraulic repairs

Mobile Lube Trucks

With the addition of our strategically located Mobile Lube Truck fleet we provide our customers a complete machine inspection reporting system performed by trained technicians with advanced diagnostic tools. Our inspection results are provided to help you make informed equipment management decisions based on your work demands.


Toromont mobile lubrication

Mobile Air Conditioning

This environmentally sensitive resource is another program unique to the Product Support offerings of our dealership. From minor repairs to new custom installations, this on-site offering can accomplish R12-R134 conversions. Our Trained technicians can customize installations on a broad spectrum of applications. Three mobile units are strategically located throughout Southern Ontario.


mobile ac units

Mobile Line Boring Service

Toromont's Automated Weld/Bore process is a better, stronger and more cost effective way to rebuild out-of-round bores from machine frame articulation joints to loader arms and buckets. With one setup, an out-of-round bore is machined back to round and welded with one precise consistent bead of weld, then machined to the manufacturers original specifications. The entire unit is portable, so most repairs are done on-site.


mobile line boring

Machine Rebuilds

Should you decide to rebuild, Toromont offers a wide range of customized programs. After a complete inspection, you may choose from several combinations of repairs, up to and including a CAT Certified Rebuild. The Certified Rebuild is so thorough that Caterpillar even issues a new serial number and new machine warranty, but the procedure can be completed at a fraction of the cost of a new machine.


Cat machine rebuilds

Remote Monitoring

Toromont offers state-of-the-art wireless remote monitoring and control of your generator set. Our system monitors critical operating functions of the equipment and reports alarms or failures to a centralized service centre. It's like having a service technician on site 24 hours a day!


mining technologies
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