Within 30 days from date of purchase, parts stocked¹ at the returning branch or closest main distribution store can be returned without any handling fees provided the items are in “as-new” condition, accompanied by the original packing list or invoice, and are not itemized under the ‘Parts that will not be accepted’ list³.

After 30 days from date of purchase, parts stocked¹ at the returning branch or closest main distribution store may qualify for return and will be subject to a minimum of 20% handling fee provided the items are in “as-new” condition, accompanied by the original packing list or invoice, and are not itemized under the ‘Parts that will not be accepted’ list³.

After 60 days from date of purchase, parts stocked¹ at the returning branch or closest main distribution store may qualify for the Parts Buy Back Program.²

 

ADDITIONAL TERMS

• Returns of more than 25 items without packing slips may qualify for the Parts Buy Back Program.²
• Remanufactured cores must be returned within 30 days from date of purchase to avoid forfeit charges.
• Qualifying parts will be subject to inspection by a Parts Supervisor whose decision will be final.
• In addition to the above, the following apply to all on-line orders placed via Toromont eCommerce platforms:

• All returns must be initiated by contacting a Toromont location by phone, email or in-person
• Date of purchase is as per the eCommerce platform on which the order was placed
• If shipping charges were incurred for the parts being returned, these charges will not be refunded as part of the total credit
• Upon receipt and acceptance of returned parts, credits shall be issued within 7 working days

¹ Parts stocked refers to parts that are normally held in inventory at the returning branch, denoted by an ‘S’ in the STK column of your invoice.
² Details of the Parts Buy Back Program can be discussed with your local branch parts supervisor.

EFFECTIVE MAY 2022